SuiteWorld 2024 served as the perfect platform to showcase our upcoming features to customers and industry stakeholders. Leadership prioritized solutions for three key tasks within the garnishment domain, focusing specifically on Federal Tax Levy due to its high demand and simpler calculations compared to other garnishments like Child Support. With a tight two-month timeline, our challenge was to research, design, and deliver impactful, user-centric interfaces that would highlight our product’s potential and leave a lasting impression.
55% of our payroll customers deal with wage garnishments, yet the process was not adequately supported by existing features. Customers have reportedly requested for a better garnishment solution signalling a clear need for improvement.
To create a streamlined solution that aligned with customer expectations for the tasks decided by the leadership that would resonate with customers while emphasising our product’s value for SuiteWorld 2024.
Leadership prioritized releasing the Federal Tax Levy feature due to its relative simplicity compared to other garnishments, such as Child Support. Unlike the latter, Federal Tax Levy involves less complex calculations, making it quicker to design and implement.
UX Researcher
UX Designer
Product Manager
Dev Team
Screener Question
Why did we ask the question?
How many times have you had garnishment deduction processed in payroll in the past 18 months?
0 (Screen out)
1-10
10-50
50-100
More than 100
Users would be able to recall their experience easily and more accurately.
How frequently do you process garnishments? Please select the option that most closely matches your situation:
Weekly
Bi-Weekly
Semi-Monthly
Monthly
The higher the frequency, the more experience they’d have, the more we can learn. They might’ve experienced different use cases.
Please select the types of garnishment deduction you had processed in the past 18 months:
Federal Tax Levies
Bankruptcy
Creditor Garnishments
Child Support & Alimony
Student Loans
State Tax Levies
Other ____________
Though we wanted to interview users with Federal Tax Levies, knowing the types of garnishments a user has experienced would help us know whom to reach out for future discoveries.
At this point, we deviated from our path to MVP. The path ahead will lead you to the final demo that was showcased. Curious to see how we worked towards MVP? Cooking up that case study, will be served soon, keep an eye out!
UX Researcher
UX Designer
Product Manager
Dev Team
While making the new task flow we recognised the need to talk to customers & understand what THEY wanted. So we involved Design Ops to start the process of recruitment and help set up interviews.